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Terms of delivery

General

[company name], business ID: [business ID], address: [business address]; sells products to companies and adults in the EU. These delivery terms are suitable for ordering products in our online store and for similar deliveries.

These delivery terms are valid from [date]. We may change the delivery terms unilaterally from time to time, so please read our delivery terms in advance each time you order products from our online store.

1 Products and product prices

The features and prices of e-commerce products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check this. prices from the shopping cart before accepting the order. Product prices [include / exclude taxes], which appear in the shopping cart and order confirmation.

2 Shipping costs

The delivery costs that may be charged for the order depend on the product itself (eg weight, packaging) and the chosen delivery method and are automatically added to the total amount of the order. You will see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before you accept the order.

3 Ordering and contract

You can order products on the website of our online store by transferring them to the shopping cart and confirming the order and paying for the contents of the Shopping Cart in the payment service. When ordering from our online store, you are required to read and commit to our current delivery terms. You understand that your order, which you have accepted and confirmed, is, except as set forth below in respect of the right of cancellation, binding and creates an agreement between us with these Terms of Delivery.

4 Payment and payment methods

You can pay for your order using the payment methods described in the online store and available in the shopping cart.

5 Order and payment confirmation

After a successful order, an order confirmation will be sent to your email, so please provide your email address when you place your order. The order confirmation also confirms the payment method used.

If for any unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.

6 Delivery

6.1 Method of delivery

We will deliver your order using one of the delivery methods mentioned on our website, which you choose in connection with your order.

6.2 Delivery time

Our most common delivery times to the EU are [delivery time] days, depending on the order and delivery method. More specific times will be announced in connection with the product options.

7 Right of cancellation and return policy

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular delivery of goods, receiving the first batch of goods.

The notice of cancellation must be made clearly, for example, on our cancellation form, in our e-mail below or in the written notice you provide with the returned goods.

The right of cancellation only applies and the products returned must be in their original packaging, unused and well packaged for return.

If the transaction is canceled, the goods must be returned without delay and no later than 14 days after the cancellation notice has been given to our Return Address below. If necessary, the returner must prove that the goods have been returned within the time limit, for example with a return receipt. The returner must pay the cost of the return. These costs will not be reimbursed to the returner.

When returning a delivered order, include your name and contact information and account number for a refund.

Accordingly, we will refund the money you paid for the order without delay in accordance with the Consumer Protection Act.

Our return address:

[company return address information] 

8 shipment check, error and problem situations

 

Please check delivery immediately upon receipt. If the product has been lost or damaged during transport or otherwise does not match your order or is defective, please notify our Customer Service as soon as possible and at the latest within 14 days and we will agree on how to get the error corrected. In consumer trade, we comply with the mandatory provisions of the Consumer Protection Act on liability for errors. 

Customer service

Our staff will assist you with any questions related to your order. Please contact us, either by email or phone:

[customer service email address]

[customer service phone number]

[customer service opening hours]

Limitation of Liability

[company name] shall not be liable for any indirect or consequential or other damages arising out of the order, delivery or product, or any of the foregoing, except as otherwise provided in the Consumer Protection Act or any other mandatory law for such damages.

Disagreements

We will endeavor to settle any disputes regarding your order primarily by agreement, so please contact our Customer Service in the first instance to arrange the matter.

If the dispute concerning the trade agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office (www.kuluttajaneuvonta.fi).